Last updated: 21 August 2026
These Terms and Conditions of Sale govern all purchases made through the TECHNAUTIQ website at https://technautiq.com.
By placing an order through our website, the customer acknowledges having read, understood and accepted these Terms and Conditions without reservation.
1. Seller Information
The website TECHNAUTIQ is operated by:
TECHNAUTIQ
Legal form: SAS
Registered office: 29, rue Tronchet 75008 Paris, France
SIRET: 100 208 586 00014
VAT number: FR72 100 208 586.
Trade Register: RCS PARIS 100 208 586
Email: contact@technautiq.com
Telephone / WhatsApp: +33 7 59 75 23 94
Website:
https://technautiq.com
2. Scope
These Terms apply to products sold by TECHNAUTIQ through its online store.
Products may include, but are not limited to:
- Starlink equipment and accessories;
- Starlink Mini related equipment;
- Iridium satellite phones and accessories;
- Garmin inReach devices and accessories;
- satellite communication equipment;
- marine networking equipment;
- nautical electronics;
- marine connectivity products;
- cybersecurity-related hardware;
- marine accessories;
- technical equipment and accessories.
Rental transactions are additionally governed by our separate Rental Terms & Conditions.
Where a rental-specific provision conflicts with these Terms of Sale, the Rental Terms & Conditions shall prevail for the rental transaction concerned.
3. Customer Eligibility
Customers must be legally capable of entering into a contract.
Customers placing orders on behalf of a company, yacht, charter company, vessel operator or other organisation confirm that they have authority to bind that organisation.
TECHNAUTIQ may refuse or cancel an order where there are reasonable grounds to suspect fraud, unauthorised payment, incorrect customer information or unlawful use of the equipment.
4. Product Information
TECHNAUTIQ takes reasonable care to ensure that product descriptions, photographs, specifications and prices displayed on the website are accurate.
However, photographs are illustrative and may not constitute a contractual representation of minor differences in packaging, colour, accessories or manufacturer revisions.
Technical specifications provided by manufacturers including Starlink, Garmin and Iridium may change without notice.
Customers remain responsible for verifying that the selected equipment is suitable for their intended application, vessel, destination and operating environment.
5. Satellite Services and Third-Party Subscriptions
Certain products sold by TECHNAUTIQ require services provided by third parties.
This may include:
- Starlink service plans;
- Iridium airtime;
- Garmin inReach subscriptions;
- satellite communication services;
- mobile applications;
- cloud services;
- third-party connectivity platforms.
Unless expressly indicated on the product page, purchasing hardware from TECHNAUTIQ does not automatically include a satellite subscription, airtime package or service contract.
Activation, service coverage, pricing and availability may depend upon the third-party service provider.
TECHNAUTIQ cannot guarantee uninterrupted availability of third-party satellite or telecommunications networks.
6. Geographic Availability
TECHNAUTIQ primarily supplies customers within France and other European countries.
Delivery availability may vary according to:
- destination;
- carrier restrictions;
- product type;
- lithium battery restrictions;
- telecommunications regulations;
- customs requirements;
- export restrictions.
TECHNAUTIQ reserves the right to refuse delivery to destinations where transport or legal restrictions prevent fulfilment.
7. Prices
Prices displayed on the website are shown in euros unless otherwise stated.
For consumers within the European Union, prices will normally include VAT where applicable.
Shipping charges are calculated separately unless expressly included.
For business customers with a valid intra-Community VAT number, VAT treatment may depend on applicable European VAT regulations.
Orders delivered outside the European Union may be subject to:
- customs duties;
- import taxes;
- VAT;
- brokerage fees;
- local administration charges.
These costs are normally payable by the customer unless TECHNAUTIQ expressly states otherwise.
8. Orders
The customer selects products and adds them to the WooCommerce shopping cart.
Before completing payment, the customer can review:
- products;
- quantities;
- billing information;
- delivery information;
- delivery method;
- price;
- taxes;
- total order amount.
An order becomes binding once payment has been accepted and TECHNAUTIQ has issued an order confirmation.
TECHNAUTIQ reserves the right to cancel an order where:
- payment has not been authorised;
- a pricing error has occurred;
- the product is unavailable;
- fraud is suspected;
- delivery is impossible;
- legal or regulatory restrictions apply.
Any amount already paid will then be refunded.
9. Payment
Payment methods offered may include those displayed during the WooCommerce checkout process.
Depending on the configuration of the website, these may include:
- credit or debit card;
- Stripe;
- PayPal;
- bank transfer;
- other approved payment providers.
Payment information is processed by the relevant payment service provider.
TECHNAUTIQ does not normally store complete bank card information.
10. Retention of Ownership
Products remain the property of TECHNAUTIQ until full payment has been received.
Risk of loss or damage transfers according to applicable consumer law and delivery conditions.
For consumer sales, risk generally transfers when the customer or a third party designated by the customer physically receives the goods.
11. Delivery
Orders are delivered to the address provided by the customer.
Customers are responsible for ensuring that the delivery address and contact information are complete and accurate.
Available delivery methods and estimated delivery times are described in our Shipping & Delivery Policy.
Delivery times are estimates unless a specific delivery date has expressly been guaranteed.
12. Inspection Upon Delivery
Customers should inspect packages upon receipt.
Where packaging appears significantly damaged, customers are encouraged to:
- photograph the package;
- document visible damage;
- notify the carrier where appropriate;
- contact TECHNAUTIQ promptly.
This does not limit statutory consumer rights.
13. Consumer Right of Withdrawal
Where applicable under French and European consumer law, consumers purchasing remotely generally have a 14-day right of withdrawal, beginning from receipt of the goods.
The customer must notify TECHNAUTIQ of the decision to withdraw before the expiry of the withdrawal period.
The customer then normally has 14 days to return the goods.
Products should be returned complete, with accessories and, where reasonably possible, original packaging.
The customer may be responsible for return shipping costs unless otherwise stated.
The customer’s statutory rights remain unaffected.
Certain statutory exceptions may apply, including for personalised or custom-made products.
14. Custom-Made Products
The statutory right of withdrawal may not apply to products made according to the customer’s specifications or clearly personalised.
This may include, for example:
- custom cordage;
- custom mooring lines;
- products manufactured to specific dimensions;
- personalised equipment;
- specially configured products where legally applicable.
The applicable conditions will be stated before purchase where relevant.
15. Refunds and Returns
Detailed procedures concerning returns, exchanges and refunds are available in the TECHNAUTIQ:
Refund & Return Policy
Refunds will normally be made using the original payment method unless otherwise agreed.
16. Legal Guarantees
Consumers benefit from statutory guarantees provided under applicable French consumer law.
These include, where applicable:
- the statutory guarantee of conformity;
- the legal warranty against hidden defects.
Commercial manufacturer warranties are separate from statutory rights and do not replace them.
17. Manufacturer Warranty
Products may additionally benefit from warranties provided by manufacturers such as Garmin, Iridium equipment manufacturers or other suppliers.
Warranty conditions may vary according to manufacturer, product and country.
TECHNAUTIQ may assist the customer with warranty procedures where appropriate.
18. Proper Use
Products must be used according to:
- manufacturer instructions;
- applicable regulations;
- maritime rules;
- radio communication regulations;
- telecommunications laws;
- local restrictions.
Satellite communication equipment must not be relied upon as the sole method of navigation, emergency communication or distress signalling where regulations require dedicated safety equipment.
19. Limitation of Liability
TECHNAUTIQ shall not be responsible for indirect losses resulting from circumstances outside its reasonable control, including:
- satellite network outages;
- GNSS/GPS disruption;
- third-party telecommunications failures;
- Starlink service interruptions;
- Garmin service interruptions;
- Iridium network interruption;
- incorrect installation;
- customer configuration errors;
- misuse;
- unauthorised modifications.
Nothing in these Terms excludes liability where exclusion is prohibited by law.
20. Force Majeure
TECHNAUTIQ shall not be liable for failure or delay caused by events reasonably outside its control, including natural disasters, war, strikes, transport disruption, telecommunications outages, government restrictions or severe weather.
21. Intellectual Property
All original TECHNAUTIQ content, including texts, graphics, photographs, logos and website content, is protected by intellectual property law.
Third-party trademarks remain the property of their respective owners.
Starlink, Iridium, Garmin, inReach and other trademarks referenced on this website belong to their respective owners.
Unless expressly stated, their appearance on TECHNAUTIQ does not imply ownership of or affiliation with those brands.
22. Personal Data
Personal information is processed according to our:
Privacy Policy
Additional information concerning cookies should be provided through the website’s Cookie Policy or consent management system.
23. Complaints
Customers may contact TECHNAUTIQ at:
TECHNAUTIQ
Website: https://www.technautiq.com
Email: contact@technautiq.com
Phone: +33 1 89 48 06 00
or:
WhatsApp / Telephone: +33 7 59 75 23 94
We will attempt to resolve complaints amicably.
24. Consumer Mediation
In accordance with French consumer law, eligible consumers have the right to access a consumer mediation service free of charge after first attempting to resolve the dispute directly with TECHNAUTIQ.
Mediator:
Mediator: Le Service du Médiateur du e-commerce de la FEVAD
Address: Médiateur de la consommation FEVAD, BP 20015 – 75362 PARIS CEDEX 8
Website: Le Médiateur du E-commerce de la FEVAD [1, 3]
This section must be completed once TECHNAUTIQ has subscribed to an approved French consumer mediation service.
25. Applicable Law
These Terms are governed by French law.
For consumers resident in another European Union country, mandatory consumer protections applicable in their country of residence remain unaffected where required by European law.
26. Contact
For questions concerning an order:
TECHNAUTIQ
Website: https://www.technautiq.com
Email: contact@technautiq.com
Phone: +33 1 89 48 06 00