Last updated: 20 August 2026
TECHNAUTIQ respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit https://technautiq.com, purchase products, rent equipment, request technical services or otherwise interact with TECHNAUTIQ.
This policy is intended to comply with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable French data-protection legislation.
1. Data Controller
The data controller responsible for processing personal data through TECHNAUTIQ is:
TECHNAUTIQ
France
Website: https://technautiq.com
contact@technautiq.com
These details should correspond to the legal information published in our Legal Notice.
2. Personal Data We May Collect
Depending on how you use our website and services, we may collect:
Identification and Contact Information
- First and last name
- Billing and delivery address
- Email address
- Telephone number
- Company name, where applicable
Order and Rental Information
When you purchase or rent equipment, we may process information concerning:
- Products ordered
- Equipment rented
- Rental dates
- Delivery and return information
- Order history
- Rental history
- Deposits or security authorisations
- Equipment return status
This may include rentals of equipment such as Starlink Mini, Iridium satellite phones, Garmin inReach devices and other communication or marine equipment.
Payment Information
Payments may be processed by third-party payment providers.
TECHNAUTIQ does not necessarily receive or store your complete payment-card details. Payment providers process this information according to their own security and privacy policies.
We may receive information such as:
- Payment status
- Transaction reference
- Amount paid
- Refund information
- Limited payment-method information
Technical Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Operating system
- Pages visited
- Date and time of access
- Referring website
- Cookie identifiers
- Website interaction information
3. Why We Process Your Personal Data
TECHNAUTIQ may process personal information to:
- Process and fulfil orders
- Manage equipment rentals
- Arrange deliveries and returns
- Generate prepaid return labels
- Process payments, deposits and refunds
- Provide customer support
- Provide technical assistance
- Manage warranties and claims
- Prevent fraud and misuse
- Maintain website security
- Comply with accounting and tax obligations
- Manage customer relationships
- Improve our website and services
- Send marketing communications where legally permitted
- Establish, exercise or defend legal claims
4. Legal Bases for Processing
Under the GDPR, personal data must be processed on an appropriate legal basis.
Depending on the circumstances, TECHNAUTIQ may rely on:
Performance of a Contract
Processing is necessary to fulfil a purchase, rental or service agreement with you.
For example, we need your delivery information to send a rented Starlink Mini to you.
Legal Obligation
Certain information must be retained or processed to comply with legal, accounting, tax or regulatory requirements.
Legitimate Interests
We may process certain information where necessary for legitimate business interests, provided those interests do not override your fundamental rights and freedoms.
Examples may include fraud prevention, website security and the establishment or defence of legal claims.
Consent
Where required, we will request your consent before processing data, particularly for certain cookies, tracking technologies or electronic marketing activities.
You may withdraw your consent at any time.
5. Orders and Equipment Rentals
When you place an order or make a rental booking, we process the information necessary to manage the transaction.
For rentals, this can include information required to:
- Verify the booking
- Prepare the equipment
- Organise delivery
- Manage prepaid returns
- Track return deadlines
- Manage security deposits
- Identify missing equipment
- Handle damage or loss claims
We only process information reasonably necessary for these purposes.
6. Delivery and Return Partners
To deliver orders and rental equipment, we may provide necessary personal information to transport and logistics companies.
Depending on the service selected, these may include postal operators, parcel carriers and express delivery providers.
Information shared may include:
- Name
- Delivery or collection address
- Email address
- Telephone number
- Parcel and tracking information
These providers process information according to applicable law and their respective privacy policies.
7. Starlink and Other Third-Party Services
Certain TECHNAUTIQ rental products may involve services supplied by third parties.
For example, a Starlink Mini rental may rely on connectivity services provided by Starlink/SpaceX.
Use of these external services may involve processing of technical, account, network or usage information directly by the relevant provider.
Where a third party independently determines how personal data is processed, its own privacy policy applies.
TECHNAUTIQ does not control the independent processing activities of third-party service providers.
8. Cookies
TECHNAUTIQ may use cookies and similar technologies.
Cookies may be used for purposes such as:
- Essential website functionality
- Shopping-cart operation
- Customer authentication
- Security
- Remembering preferences
- Audience measurement
- Analytics
- Marketing, where authorised
Cookies that are strictly necessary for the operation of the website may be used without consent where permitted by law.
Where consent is legally required, non-essential cookies should not be activated before the user has provided valid consent.
Users should also be able to withdraw or modify their consent.
More detailed information may be provided in a separate Cookie Policy.
9. WooCommerce and WordPress
TECHNAUTIQ may use WordPress and WooCommerce to operate its website and online store.
Information submitted during checkout, account registration or rental booking may therefore be processed through these systems and associated extensions.
Only extensions and service providers reasonably necessary for operating the website should have access to personal information.
10. Analytics
We may use analytics services to understand how visitors use our website.
Depending on the analytics solution used, information may include device information, approximate location, pages viewed, session duration and interactions with the website.
Where analytics technologies require consent under applicable law, they will only be activated after valid consent has been obtained.
11. Marketing Communications
Where permitted by law, TECHNAUTIQ may send information about products, rentals, services or promotions.
Where consent is required, marketing communications will only be sent after obtaining appropriate consent.
You may unsubscribe from marketing communications at any time using the unsubscribe mechanism provided or by contacting us.
Transactional communications concerning an order or rental are not marketing messages and may still be sent where necessary to perform the contract.
12. Who May Receive Your Personal Data?
Personal information may be shared, where necessary, with categories of recipients such as:
- Payment processors
- Banks and payment providers
- Delivery companies
- Return logistics providers
- Website hosting providers
- IT and cybersecurity providers
- Accounting providers
- Customer-service systems
- Email service providers
- Analytics providers
- Professional advisers
- Public authorities where legally required
TECHNAUTIQ does not sell your personal data.
13. International Data Transfers
Some service providers may process information outside the European Economic Area.
Where personal data is transferred internationally, TECHNAUTIQ will seek to ensure that appropriate safeguards required by the GDPR are used.
These may include an adequacy decision issued by the European Commission, Standard Contractual Clauses or another legally recognised transfer mechanism.
14. How Long We Keep Personal Data
Personal information is retained only for as long as necessary for the purposes for which it was collected and to meet applicable legal obligations.
Retention periods may vary depending on the type of information.
For example:
- Order and invoice information may be retained for statutory accounting and tax periods.
- Rental information may be retained for contract management and potential claims.
- Customer-service correspondence may be retained for an appropriate period depending on the nature of the request.
- Marketing information may be retained until consent is withdrawn or according to applicable retention rules.
- Cookie retention depends on the type of cookie and applicable legal requirements.
Data that is no longer required will be deleted, anonymised or otherwise handled according to applicable law.
15. Data Security
TECHNAUTIQ takes reasonable technical and organisational measures designed to protect personal information against:
- Unauthorised access
- Accidental loss
- Destruction
- Alteration
- Disclosure
- Misuse
However, no internet transmission or electronic storage system can guarantee absolute security.
Customers are responsible for keeping their account credentials confidential.
16. Your GDPR Rights
Subject to the conditions established by applicable law, you may have the right to:
- Access your personal data
- Correct inaccurate or incomplete data
- Request deletion of your personal data
- Restrict processing
- Object to certain processing
- Request data portability
- Withdraw consent where processing is based on consent
- Object to direct marketing
- Obtain information concerning applicable safeguards for certain international transfers
Some rights are subject to legal conditions and exceptions.
For example, TECHNAUTIQ may need to retain certain invoice or transaction information even after a deletion request because of statutory accounting obligations.
17. Exercising Your Rights
To exercise your data-protection rights, contact:
TECHNAUTIQ
Email: contact@technautiq.com
Please specify the nature of your request.
We may request reasonable information to verify your identity where necessary to protect your personal data.
Requests will be handled within the periods required by applicable law.
18. Complaints
If you believe your personal data has been processed unlawfully, you may contact TECHNAUTIQ so that we can investigate your concern.
You also have the right to lodge a complaint with the competent data-protection supervisory authority.
In France, the supervisory authority is:
Commission Nationale de l’Informatique et des Libertés (CNIL)
www.cnil.fr
If you live in another EU/EEA country, you may also have the right to contact your local supervisory authority.
19. Children’s Privacy
TECHNAUTIQ’s commercial and rental services are not intended to collect personal information directly from children.
If we become aware that personal information has been collected from a child in circumstances requiring parental consent, appropriate measures will be taken in accordance with applicable law.
20. External Websites
Our website may contain links to third-party websites or services.
TECHNAUTIQ is not responsible for the privacy practices of independent third-party websites.
We recommend reviewing their privacy policies before providing personal information.
21. Changes to This Privacy Policy
TECHNAUTIQ may update this Privacy Policy to reflect changes to our services, technologies, legal obligations or data-processing practices.
The current version will be published on technautiq.com, together with its latest update date.
22. Contact
For questions concerning this Privacy Policy or the processing of your personal data:
TECHNAUTIQ
France
Website: https://technautiq.com
Email: contact@technautiq.com
Address: 29, rue Tronchet 75008 Paris France
TECHNAUTIQ
Marine Technology • Satellite Connectivity • Equipment Rental