Last updated: May 2026
At TECHNAUTIQ, customer satisfaction and product quality are extremely important to us.
If you are not fully satisfied with your order, please review our return and refund policy below.
1. Returns Eligibility
You may request a return within 14 days of receiving your order.
To be eligible for a return, items must:
- be unused and in original condition
- include original packaging when possible
- not show signs of installation, wear, or damage
- be returned complete
We reserve the right to refuse returns that do not meet these conditions.
2. Non-Returnable Items
The following items cannot be returned or refunded unless defective:
- custom-made products
- custom spliced Dyneema lines
- made-to-order textile rigging
- personalized products
- special offshore configurations
- clearance or final sale items
Due to the technical and custom nature of marine equipment, some products are specifically manufactured or prepared for each order.
3. Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery.
Please include:
- your order number
- description of the issue
- clear photos of the product and packaging
We will review the issue and provide an appropriate solution as quickly as possible.
4. Return Procedure
To request a return, please contact us at:
Please include:
- order number
- product reference
- reason for return
Return instructions will be provided after approval.
Do not send products back without prior confirmation.
5. Return Shipping Costs
Unless the return is due to:
- a defective product
- shipping damage
- an error on our side
the customer is responsible for return shipping costs.
We strongly recommend using a tracked shipping service.
6. Refund Processing
Once the returned item has been received and inspected, we will notify you regarding approval of your refund.
If approved:
- refunds will be issued to the original payment method
- processing may take several business days depending on your payment provider
Shipping costs are non-refundable unless otherwise required by law.
7. Order Cancellation
Orders may be canceled before shipment.
Custom or made-to-order products may enter production quickly and cannot always be canceled once processing has started.
8. Incorrect Shipping Information
Customers are responsible for providing accurate shipping details.
TECHNAUTIQ cannot be held responsible for:
- lost shipments due to incorrect addresses
- delivery delays caused by carriers
- customs delays or import procedures
9. Customs & Import Duties
International customers are responsible for any:
- import duties
- customs fees
- local taxes
These charges are not included in product or shipping prices unless explicitly stated.
10. Contact
For any questions regarding returns or refunds:
📧 support@technautiq.com
🌐 www.technautiq.com